Contents

Module 1　An Introduction to Cruising1

Project 1　An Introduction to Cruise Lines3

Project 2　Familiarization with Cruise Ships9

Project 3　An Introduction to Organizations 13

Module 2　Front Desk Service23

Project 1　Embarkation Process25

Project 2　Customers’ Inquiries 30

Project 3　Service Handling35

Module 3　Bar Service41

Project 1　Distilled Spirits 43

Project 2　Cocktail 49

Project 3　Beer and Wines55

Project 4　Soft Drinks 61

Module 4　Food and Beverage67

Project 1　Buffet Service69

Project 2　Main Dining Room Service 75

Project 3　Specialty Restaurant81

Project 4　Room Service86

Project 5　Food Safety90

Module 5　Housekeeping Service95

Project 1　Public Area Service97

Project 2　Room Service101

Project 3　Laundry Service 106

Module 6　Entertainment Service111

Project 1　Entertainment Activities113

Project 2　Youth Staff118

Project 3　Fitness Center123

Project 4　Photographing128

Project 5　Casino Service134

Project 6　Health Service141

Module 7　Shopping Service145

Project 1　Watch Shopping 147

Project 2　Jewelry Shopping153

Project 3　Buying Cosmetics160

Project 4　Buying Other Items166

Module 8　Cruise Life171

Project 1　Safety and Drill 173

Project 2　Medical Service180

Project 3　Crew Activities184

Key to Textbook189

Video Text File257

References294